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Return policy
At Sports Direct, we want you to be fully satisfied with your purchase of sports gear, apparel, and lifestyle products. If an item doesn’t meet your expectations—whether it’s the wrong size, style, or has a fault—we offer a straightforward return process, aligned with the UK Consumer Rights Act 2015. Below, you’ll find all details on return periods, conditions, methods, and refunds.
1. Return Period
You have 28 calendar days from the date you receive your order to request a return or exchange. This period applies to all purchases made via our website, mobile app, or Click & Collect service.
- Extended Christmas Returns: For orders placed between 1st November and 24th December, the return period is extended to 60 calendar days from receipt. This gives you extra time to manage gift returns after the festive season.
- Faulty or Incorrect Items: If you receive a damaged, faulty, or incorrect item (e.g., wrong size/colour), we ask you to notify us within 7 calendar days of receipt. This helps us resolve the issue faster—we’ll cover all return costs and arrange a replacement or full refund.
2. Return Conditions
To ensure your return is processed smoothly, items must meet the following criteria:
- Unused & Unworn: Products should be in their original condition—no signs of wear, dirt, or damage (except for brief in-home trials, e.g., trying on shoes without wearing them outdoors). For sportswear, tags and hygiene seals (if applicable) must remain intact.
- Original Packaging: Include all original packaging (e.g., shoe boxes, garment bags, product tags) and any accessories that came with the item (e.g., drawstrings, care guides, free gifts). Damaged or missing packaging may delay your return.
- Proof of Purchase: You’ll need your order confirmation email (for online/Click & Collect orders) or delivery note. If you no longer have this, provide your order number and the email address used to place the order.
- Exceptions: Certain items cannot be returned unless faulty, due to hygiene or safety reasons:
- Used fitness equipment (e.g., yoga mats, resistance bands)
- Swimwear and underwear (unless the hygiene seal is unbroken)
- Personalised items (e.g., custom teamwear with names/numbers)
- Clearance items marked “Final Sale” (check the product page for this note)
3. How to Return an Item
We offer two convenient return methods—choose the one that works best for you:
3.1 Online Return (For Website/App/Click & Collect Orders)
- Start Your Return Request
- Log into your Sports Direct account and go to “My Orders”.
- Select the order containing the item you want to return, then choose the product and reason for return (e.g., “Wrong Size”, “Changed Mind”, “Faulty”).
- For exchanges: Select your preferred replacement size/colour (if in stock)—we’ll confirm availability during processing.
- Print Your Return Label
- After submitting the request, you’ll receive an email with a pre-paid return label (valid for 14 days).
- Print the label, attach it to your packaged item, and cover any old delivery labels.
- Send the Item Back
- Drop off your package at a local DPD or Yodel drop-off point (find locations via the link in your return email).
- Keep the proof of postage—this helps track your return and resolve issues if the package goes missing.
3.2 In-Store Return (Free & No Label Needed)
If you prefer to return items in person:
- Bring the item(s), original packaging, and proof of purchase to any Sports Direct store in the UK (find your nearest via our Store Locator).
- A store colleague will check the item and process your return/exchange on the spot.
- For refunds: The money will be credited to your original payment method (allow 3–5 working days for card payments, 2–3 days for PayPal).
- For exchanges: You can swap the item for a different size/colour (if in stock) or choose a new product of equal or higher value (you’ll pay the difference).
4. Return Costs
- Free Returns for Faulty/Incorrect Items: We cover all return costs if the item is damaged, faulty, or sent in error. Use the pre-paid label provided in your return email, or return to store for free.
- Returns for “Change of Mind”:
- Online returns: A £2.95 handling fee will be deducted from your refund (this covers courier costs for pre-paid labels).
- In-store returns: Completely free—no handling fees apply.
- Oversized Items (e.g., treadmills, bulk teamwear): For non-faulty oversized items, return costs are £9.95 (deducted from your refund). We’ll send a specialist courier label for these items—do not use standard drop-off points.
5. Refund Process
- Processing Time: Once we receive and inspect your return (2–3 working days for online returns, instant for in-store returns), we’ll send a confirmation email.
- Refund Method: Refunds are credited to the original payment method:
- Debit/credit cards: 3–5 working days
- PayPal: 2–3 working days
- Gift cards: Refunded as a new digital gift card (sent to your email within 24 hours)
- Partial Returns: If you return part of an order, we’ll refund the value of the returned items (minus any applicable return fees) and keep the rest of your order active.
6. Common Return Queries
- What if my replacement is out of stock? If your chosen exchange item is unavailable, we’ll automatically issue a full refund (no extra fees).
- Can I return items bought in-store via the website? Yes—follow the online return process, but note the £2.95 handling fee will apply. In-store returns are free, so we recommend this option for in-store purchases.
- What if I lost my order confirmation? Contact our customer service team with your full name, delivery address, and the date of purchase—we’ll retrieve your order details.